Shipping policy

Shipping Policy

Effective Date: 07/23/2025

This Shipping Policy (“Policy”) governs the shipment and delivery of products purchased from Hyleise Studio (“we”, “us”, or “our”). By placing an order through our website, you acknowledge and agree to the terms outlined below. This Policy forms part of our Terms of Service.

1. Order Processing Time

  • All orders are processed within 2 to 5 business days after payment confirmation, excluding weekends and U.S. public holidays.

  • Orders placed during high-volume periods (e.g. holidays or sales) may experience slight delays.

  • We reserve the right to extend processing time without notice in the event of system failures, supply chain disruptions, or force majeure events.

2. Shipping Methods & Carriers

  • Domestic and international shipments are fulfilled through UPS and DHL.

  • Shipping method options and applicable fees will be displayed at checkout. Delivery estimates provided are non-binding and subject to change without liability.

  • Hyleise Studio is not responsible for delays caused by the shipping carrier, weather, customs clearance, or events beyond our control.

3. Shipping Address Requirements

  • You are solely responsible for providing accurate and complete shipping information at the time of order.

  • We do not ship to P.O. boxes, military addresses (APO/FPO), or freight forwarding companies.

  • We shall not be held liable for delivery issues arising from incorrect or incomplete addresses. If a package is returned due to such issues, re-delivery fees and associated costs will be the responsibility of the customer.

4. Risk of Loss and Title Transfer

  • All risk of loss or damage to goods passes to the customer once the package is transferred to the shipping carrier.

  • We are not liable for lost or stolen packages confirmed as “delivered” by the carrier. Claims must be directed to the carrier using the tracking information provided.

5. Customs Duties, Taxes & International Regulations

  • For orders shipped outside the United States, you are responsible for all customs duties, import taxes, brokerage fees, and clearance costs imposed by your country’s regulations.

  • Refusal to pay customs charges or accept delivery will not entitle the customer to a refund. We may deduct original shipping fees, return shipping fees, and restocking costs from any refund at our sole discretion.

  • We are not liable for any delays or confiscations caused by customs authorities.

6. Returned, Undeliverable or Refused Packages

  • If a shipment is returned to us due to refusal, incorrect address, failure to collect, or unpaid duties:

    • You will be refunded the purchase price minus:

      • Original shipping cost,

      • Return shipping fee,

      • Any customs, carrier, or processing charges incurred.

    • Alternatively, we may re-ship the item at your expense upon request.

7. Tracking & Delivery Confirmation

  • Upon shipment, you will receive a confirmation email with tracking details.

  • It is your responsibility to monitor tracking and ensure someone is available to receive the package.

  • We may require signature confirmation on high-value shipments, at our discretion.

8. Force Majeure

Hyleise Studio shall not be liable for failure or delay in delivery due to causes beyond its reasonable control, including but not limited to natural disasters, pandemics, governmental actions, supply shortages, transportation interruptions, labor disputes, or carrier delays.

9. Customer Service & Contact

If you have questions about your shipment, please contact us:

Email: hyleisejewelry@gmail.com
Business Hours: Monday – Friday, 9am to 6pm (Eastern Time)
Business Name: Hyleise Studio